Terms & Conditions

Thank you for choosing to book with Valley Guest House. We look forward to welcoming you to our family home. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

General
Please take time to read these terms and conditions governing Valley Guest House and its website’’’’’’’’’’’’’’ Booking into our Guest House and accessing our website, you agree to accept, without limitation or criterion, all of these terms and conditions of use. If you do not agree to these terms, please do not use our web or Guest House
Booking
Valley Guest house Rates are subject to availability and fluctuations.
Standard rates are for accommodation only unless otherwise specified.
Breakfast is only on request and charges are accordingly
Reservation and Booking is only confirmed after Valley Guest House received at least 50% of booking charges.
Guests that wish to bring an extra guest will require the permission of the guesthouse manager and will be charged tariff.
Where a staying Guest intends to extend their stays, we Strictly require guest to confirm (Payment) with the management At least 24hours before the original check out time so as to secure their room. In any case if we are not able to honor extension, Guest house will not be liable if there is no option of extension if the room is being booked by another guest. I.e. Guest will have to check out.
50% of booking is required to confirm booking; And Full payment is strictly required on Arrival.
Check in and Check out
Check in time is 10:00am and Check out time is 10:00am
Your room will be available from 12:30pm on the day of arrival, unless an earlier time has been prearranged with the Guest House. If a Guest require a late time arrival time, this must be arranged in advance.
Valley Guest House reserve the right to remove a guest’s property from the room in the case of Absence or failure to pay for a stay after 12pm on departure day.
Keys must be returned on day of departure. Any keys that are not returned or lost will be charged for.
Payments
The credit card used to confirm and pay for a reservation is required to be presented on check-in at the Guest House. An imprint of this card will be taken by the hotel on check-in, in order to prove the card was present and confirmed.
By supplying your credit card information on our Guest House, Guest agrees with our terms and condition and authorizes Valley guest house to charge his/her/its credit card for the said amount or charges..
We do not accept cheques as payment, only cash and credit/debit cards
Staying Guest must pay on or before 10am in case of extension for another night
To confirm bookings, At least 50% of booking is required prior reservation
All guests are required to pay their full balance on arrival.
Valley Guest House reserves the right Not to refund any payment that is been made to us at any point in time. We operate on a strictly no refund policy.
Pets
We are pet friendly – please advise us of your intention to bring pets at the time of booking. We ask owners to bring along suitable bedding, Cage etc for their pets.
Charges may apply
Bed and Breakfast
Our breakfast is served on request and attracts charges on each person.

Damage and breakage
Please take care when staying in our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.

Cancellation and Refund Policy
Valley guest house operates on a strict Cancellation policy, We require cancellation to be made at least 14 days before the booked date.
Less than 14 days forfeit the full amount of stay.
NO SHOWS will be charged the full accommodation.
If cancelled 30 days before occupation, full refund subject to a 20% admin fee
Valley Guest House reserves the right Not to refund any payment that is been made to us at any point in time. We operate on a strictly no refund policy.
Smoking
Valley Guesthouse operates a strict NO SMOKING policy. Any guests caught smoking in the guesthouse Room will be fined R150 and will be asked to leave immediately, Smoking in the room is strictly prohibited as all of our rooms are Non Smoking room and we have designated places for smoking in the compound.
Damages
Any damage made to rooms/furniture will be charged for.
Liability
We do not accept any liability for any damage, loss or injury to Guest or any of their party or vehicles or possessions.
Conduct:
If keys are taken on Guest’s departure from the guesthouse we will deduct R100 from your credit/ switch card to cover the cost of replacement keys and inconvenience.
Guest is required to off all electrical appliances including AC at the time of outgoing.
We reserve the right to ask you to leave if your conduct or behavior is unacceptable or disturbs other guests and you will be liable for the full cost of your stay
Privacy
Your Information is safe and strictly only for Valley Guest House Any information collected in the course of a booking will be stored on our Data bases. This will not be shared with any third parties but we may, with your agreement, contact you about any special offers or promotions in which we think you may be interested.
Internet
Guest is not allowed to use our internet facilities for fraudulent or illegal activities
It is strictly not acceptable for clients to use our internet for major and large file uploading and downloading.
Guest's Credit card and important information will not and in any case be shared with third party
Children
We are family friendly and accept children of all ages.
Only person of 18 years and above can make a booking at Valley Guest House
.
Right to Refuse Accommodation
Valley Guest house have the right to refuse accommodation from a Guest in the case the following points,
The booking has been paid through fraudulent means
The booking has been altered by anyone other than Valley Guest house and its management or representatives.
The person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
As permitted under the provisions of these Terms and Conditions
The person who booked is bellow the age of 18 years.
If Valley Guest house suspects any threats from the Guest.

Valley Guest house reserve the right to change this terms and condition at any time we see fit.
All right Reserved.

                                         
Contact Us:-

107 Valley Road, Sunnyside,

Pretoria ,0002

South Africa

Phone: +27 12 486 2031

Cell: +27 63 002 9415

Email: booking107@outlook.com

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